RLSOK refund and cancellation policy

Last updated 11 September 2026. RLSOK is operated by Qi Zheng, an Individual / Sole Proprietor in China.

Current availability

New paid subscriptions are temporarily unavailable. Community and the no-card Team trial create no charge. Pausing new checkout does not remove cancellation or refund rights for an earlier paid order.

Cancel an existing subscription

Use the billing-management link for your existing subscription or email billing@rlsok.com for help. If your receipt names Paddle, use its customer portal or Paddle Buyer Support. Cancellation stops the next renewal and normally leaves paid Team available through the current paid period shown in the portal. The organization then returns to Community; a refund, fraud response, legal requirement, or material breach may end paid access sooner.

Request a refund

For a paid Team transaction, you may request a refund within 14 calendar days of the transaction date by emailing billing@rlsok.com. Include your order reference and account email. Cancellation alone does not submit a refund request. For an order processed by Paddle, you may also request help through Paddle Buyer Support; Paddle processes approved refunds for those orders as Merchant of Record. Refunded access may end. This 14-day request window does not limit any longer or non-waivable rights under applicable law. Do not send card data to RLSOK support. Paddle's current buyer refund policy also applies to Paddle transactions.